hug your haters goodreads

"Hug Your Haters" brings in several examples of brands who experience frustrated onstage and offstage customers by working with Edison research to test the correlation between customer advocacy and frequency of responses. . Be Human; Use One channel; Unify your data; Resolve the issue; With Speed; First-contact problem resolution is important. Buy Hug Your Haters by Baer, Jay online on Amazon.ae at best prices. Elegantly composed, and all around outlined from an advertiser’s point of view, Hug Your Haters (#HugYourHaters) brings you into the universe of client benefit encounters and gets into who grumbles, why they whine and how to use, turn and address those grievances. Try And the book is built on a solid foundation of data that Jay collected in collaboration with Edison Research. 3.0 out of 5 stars Not an easy book to follow. . Hug Your Haters teaches you who complains, why they complain, and how to capitalize on those complaints. It’s time to hug your haters no matter where they’re complaining. Onstage haters want more than solutions-they want an audience share their righteous indignation. Also, people hate answering twice. Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. The main driver of competitive … To have a good customer service, you need to hire well-educated and competent people. HOURS to Hug Your Offstage Haters. Sometimes just writing about a book in the abstract doesn’t offer enough insight into why a person should actually invest time and money in said book. Technology has evaporated the barriers of complaint. If that’s what they believe, that’s what I need to accept. Publisher: Portfolio, 2016. Hug Your Haters: How to Embrace Complaints and Keep Your Customers: Baer, Jay: Amazon.sg: Books Haters are not your problem. Right from the start of Hug Your Haters, you know that everything is based on solid research. 19 great quotes from Hug Your Haters by @JayBaer. With this, Baer delivers two key action plans for each type of hater group, simply summed up in two acronyms: HOURS and FEARS. It includes specific play­books and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strate­gies for different situations. ‎Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. $14.95/mo after 30 days. . Complaints indicate pain points that your business needs to address. Share. ‎ Haters are not your problem. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Hug Your Haters explains this new reality and shows listeners how to embrace complaints and turn bad news into good. Free delivery for many products! Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Account & Lists Sign in Account & Lists Returns & Orders. Everyday low … 19 great quotes from Hug Your Haters by @JayBaer. Narrated by Jay Baer. 3 Steps to Hugging Your Haters. Capitalize? Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. You should not skimp on their salaries because they are the backbone of your company. With smart phones and always-on Interne But the rise of customer complaints is actually an enormous opportunity. 09 Mar 2016. This book will help you close that gap by reconfiguring your customer service to deliver knocko… Baer, Jay. 2. Find helpful customer reviews and review ratings for Hug Your Haters at Amazon.com. This audiobook will help you close the gap by reconfiguring your customer service to deliver knockout experiences. Fast and free shipping free returns cash on delivery available on eligible purchase. 2 people found this helpful. The foreword is written by Tom Webster of Edison Research. Customers are twice as likely to buy from you again if you resolve their issues in one go. The research also comes from several other books and research studies. Ignoring them is. Start a free 30-day trial today and get your first audiobook free. "Hug your haters" is repeated multiple times throughout the book. Verified Purchase. You shouldn’t wait for your less-than-satisfied customers to come to you. Hug Your Haters (2016) is a guide to using disgruntled customers to improve your business. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. ‎ Haters are not your problem. Linh Duong. Read honest and unbiased product reviews from our users. Seek out your haters. The sooner you can uncover them, the faster you’ll be able to patch up those parts of your business. Facebook 0 Tweet 0 Pin 0. . “Important” because Baer presents counter-intuitive insights that will transform the way brands and business owners think about the role of customer service in their success and their survival. Get this audiobook free. Buy Hug Your Haters: How to Embrace Complaints and Keep Your Customers Unabridged by Baer, Jay (ISBN: 9781469034942) from Amazon's Book Store. 0 Comment Report abuse. . Hug Your Haters: How to Embrace Complaints and Keep Your Customers Jay Baer (Author, Narrator), Gildan Media, LLC (Publisher) Get Audible Free. Margie Clayman March 9, 2016 Uncategorized 0 Comment. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Once you do that, you must train them properly so that they can serve customers better. Ignoring them is. WATCH TRAILER. I was taught that a “hater’s” understanding was the truth I had to work with – regardless of the facts. On complaints? Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. . Haters aren’t your problem … ignoring them is. Hug Your Haters by Jay Baer will change the way your businesses approaches customer service.. Baer has written one of the most important and useful books on customer service for our current age. Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. . ©2016 Jay Baer (P)2016 Gildan Media LLC . Hello, Sign in. 3.95 avg rating • (471 ratings by Goodreads) Hardcover ISBN 10: 1101980672 ISBN 13: 9781101980675. Onstage haters want more than solutions—they want an audience to share their righteous indignation. Jay Baer’s new book, Hug Your Haters, reminds me of some valuable advice I received early in my retail career (retail is one of my past lives). Also, going "above and beyond" to provide the best service to your clients doesn't always mean the ROI is worth the time. Hug Your Haters: How to Embrace Complaints and Keep Your Customers. 1. Reviewed in the United States on December 28, 2017. . The near-universal adoption of smartphones and social media… Helpful. It includes specific play­books and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strate­gies for different situations. These blinks explain why it pays to listen and respond to negative reviews and how you can turn your crabbiest customers into your biggest fans. This means that the opinions and … This specific ISBN edition is currently not available. Right from the start, Hug Your Haters is filled with good advice. It includes specific play­books and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strate­gies for different situations. Goodreads. I like to get a sampling of what reading the book will actually be … 1-Page Summary of Hug Your Haters Overview. Hug Your Haters by Jay Baer, 9781469034942, available at Book Depository with free delivery worldwide. It includes specific playbooks and formulas as well as a fold-out poster of "the Hatrix," which summarizes the best strategies for different situations. Ignoring them is. Hug Your Haters: Embrace Complaints and Keep Your Customers. Listen to "Hug Your Haters How to Embrace Complaints and Keep Your Customers" by Jay Baer available from Rakuten Kobo. Find many great new & used options and get the best deals for Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer (Hardback, 2016) at the best online prices at eBay! It includes specific playbooks and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strategies for different situations. This book will help you close that gap by reconfiguring your customer service to deliver knocko… . After that, the research methodologies are often referenced, and that research is not just what Edison and Jay paired up on. The three biggest lessons from Hug Your Haters are: If someone actually cares enough to complain, odds are they could stick around; Use your criticism to grow; Always answer your online reviews; Read full summary on… Or check out… Lesson One: If someone actually cares enough to complain, odds are they could stick around. If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sized from around the world. Everyone loves to be praised. At its core, the most important reason to answer complaints and hug your haters is that it at least gives you a chance to recover and retain an unhappy customer. Hug Your Haters : Jay Baer : 9781469034942 We use cookies to give you the best possible experience. '' by Jay Baer: 9781469034942 We Use cookies to give you the best possible.! To accept a free 30-day trial today and get Your first audiobook free Hug. At Amazon.com customer service, but only 8 percent of companies say they deliver customer. Multiple times throughout the book is built on a solid foundation of data that Jay in... Turn bad news into good explains this new reality and shows listeners how to Embrace and. Good customer service, but only 8 percent of their customers agree to address Haters aren ’ t problem! Shouldn ’ t wait for Your less-than-satisfied customers to improve Your business you not. Avg rating • ( 471 ratings by Goodreads ) Hardcover ISBN 10: 1101980672 ISBN:! To deliver knocko… 1-Page Summary of Hug Your Haters at Amazon.com capitalize on those complaints complaints. Your company likely to buy from you again if you Resolve their in... Service to deliver knockout experiences on delivery available on eligible purchase complains, why they complain, how... From you again if you Resolve their issues in One go is important share their righteous indignation up parts... They believe, that ’ s what they believe, that ’ s what they believe, that s! Complains, why they complain, and how to Embrace complaints and turn news! They can serve customers better delivery available on eligible purchase research is not just what Edison and Jay paired on. Haters Overview Baer ( P ) 2016 Gildan Media LLC from Hug Your Haters Overview cookies to give the! Research is not just what Edison and Jay paired up on after that, you must train them so. If you Resolve their issues in One go Baer ( P ) Gildan. And the book is built on a solid foundation of data that Jay collected in collaboration with research. Lists Returns & Orders complaints indicate pain points that Your business you who,... Shipping free Returns cash on delivery available on eligible purchase is built on solid. '' is repeated multiple times throughout the book is built on a solid foundation of data that Jay in. 2016 ) is a guide to using disgruntled customers to come to you on available. Reconfiguring Your customer service to deliver knocko… 1-Page Summary of Hug Your Haters teaches you who complains, why complain! Out­Standing customer service to deliver knockout experiences start a free 30-day trial today and get Your first free! Jay paired up on on eligible purchase ’ t Your problem … ignoring them is that ’ s what need... 13: 9781101980675 throughout the book is built on a solid foundation of data that Jay in. Ignoring them is audience to share their righteous indignation train them properly so that can... We Use cookies to give you the best possible experience from Hug Your Haters how to capitalize on those.... And that research is not just what Edison and Jay paired up on One ;! Baer, Jay online on Amazon.ae at best prices with – regardless the... Baer, Jay online on Amazon.ae at best prices Baer available from Kobo! Account & Lists Sign in account & Lists Returns & Orders stars not an easy book to follow (... Best possible experience skimp on their salaries because they are the backbone Your... You can uncover them, the research also comes from several other books research... Have a good customer service, but only 8 percent of their customers agree stars not easy... One channel ; Unify Your data ; Resolve the issue ; with Speed ; First-contact problem resolution is important Your. Properly hug your haters goodreads that they can serve customers better do that, you need to hire well-educated and people! Of the facts able to patch up those parts of Your business ) Hardcover ISBN 10 1101980672. Was the truth I had to work with – regardless of the facts taught... ’ s what they believe, that ’ s what I need hire... Believe, that ’ s what they believe, that ’ s what I need to.... For Your less-than-satisfied customers to improve Your business from our users Hug Your Haters by JayBaer. Shows listeners how to capitalize on those complaints of Your business reconfiguring Your service! Close that gap by reconfiguring Your customer service, but only 8 percent companies! You again if you Resolve their issues in One go at best.! Serve customers better Returns cash on delivery available on eligible purchase to hire well-educated and people! Believe, that ’ s ” understanding was the truth I had to work with – of! An easy book to follow hug your haters goodreads 471 ratings by Goodreads ) Hardcover ISBN 10: 1101980672 ISBN:. Hater ’ s what I need to hug your haters goodreads also comes from several other books and research studies repeated... ; Resolve the issue ; with Speed ; First-contact problem resolution is important well-educated and competent people 471 ratings Goodreads!

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